Welcome to Lunarie Beauty. We’ve answered some of the most common questions below. If you need further help, please contact us at info@lunariebeauty.com.
Orders & Shipping
Do you offer free shipping?
Yes. We offer free standard shipping on eligible orders over $100. Shipping rates and delivery options are shown at checkout.
Where do you ship?
We currently ship within Australia and New Zealand.
How long does shipping take?
Shipping timeframes vary depending on your location and selected shipping option.
Australia
Standard Shipping: 2–8 business days
Express Shipping: 1–4 business days
New Zealand
Standard Shipping: 5–8 business days
Express Shipping: 3–7 business days
Please allow 1–2 business days for order processing. Orders placed on weekends or public holidays will be processed on the next business day.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email with tracking details.
My order hasn’t arrived. What should I do?
Please check your tracking information first. If your parcel appears delayed or there is an issue with delivery, contact us at info@lunariebeauty.com and we will assist where possible.
What if my order arrives damaged, faulty, or incorrect?
If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery at info@lunariebeauty.comwith your order number and clear photos or video of the issue. We will review the matter and provide the next steps.
What if I entered the wrong shipping address?
Please ensure your shipping details are correct at checkout. Lunarie Beauty is not responsible for orders returned due to incorrect or incomplete addresses. Re-shipping fees may apply.
Returns & Refunds
What is your return policy?
Due to the personal and hygienic nature of our products, we do not accept returns or exchanges for change of mind.
Can I return a faulty, damaged, or incorrect item?
Yes. If your item arrives faulty, damaged, or incorrect, please contact us within 7 days of delivery with your order number and supporting photo or video evidence.
How do I start a return or refund request?
Email us at info@lunariebeauty.com with:
- Your full name
- Your order number
- A description of the issue
- Clear supporting photos or video
- We aim to respond within 2–3 business days.
When will I receive my refund?
If your refund is approved, it will be issued to your original payment method. Please allow 5–10 business days for processing, depending on your payment provider.
Who pays for return shipping?
For faulty, damaged, or incorrect items, we will provide a suitable solution at no extra cost to you. For any other approved returns, customers are responsible for return shipping costs.
Product Information
Are your crystals authentic?
Our crystal tools are made from natural stone and are selected for quality, beauty, and suitability for facial massage use.
What’s the difference between the crystal types?
The main differences are their appearance and personal preference. Each stone offers the same general facial massage function, while many customers choose a crystal type based on colour, feel, or personal meaning.
Is your silk real mulberry silk?
Our silk products are made from mulberry silk. Please refer to each product description for exact material and product details.
What is the CryoSilk Ice Roller made of?
The CryoSilk Ice Roller features a silicone roller head designed for cooling facial massage and easy daily use.
Are your products cruelty-free?
Yes. We carefully select products and suppliers that align with our cruelty-free values.
Can I use these products if I have sensitive skin?
Our tools are designed to be gentle and suitable for most skin types, including sensitive skin. Always use light pressure and discontinue use if irritation occurs.
Product Care & Usage
How do I clean my crystal rollers and gua sha tools?
Wash gently with lukewarm water and mild soap, then pat dry with a soft cloth. Store in a cool, dry place and avoid dropping them.
How do I care for my silk products?
Hand wash gently in cool water with a mild detergent, or machine wash on a delicate cycle in a laundry bag if suitable. Air dry away from direct heat and sunlight.
How do I use the ice roller?
Place the roller in the freezer before use. Gently roll across the face using upward and outward motions for a cooling, de-puffing effect. Clean after use and return it to the freezer.
How often should I use facial massage tools?
You can use your tools regularly as part of your skincare routine. Use gentle pressure and adjust frequency based on your skin’s needs.
Can I use facial oils or serums with my crystal tools?
Yes. Oils, serums, and moisturisers can help your tools glide more smoothly across the skin.
Bundles & Collections
What’s the difference between your bundle sets?
Our bundles are curated to suit different self-care routines and product preferences. Please refer to each bundle description for exact inclusions.
Can I choose my crystal type in bundles?
Where available, product options will appear on the product page before checkout.
Do bundles save me money?
Yes. Bundles are generally priced to offer better value than purchasing each item separately.
Payment & Security
What payment methods do you accept?
We accept a range of secure payment methods, including major cards, PayPal, Shop Pay, Apple Pay, and Google Pay where available at checkout.
Is it safe to shop on your website?
Yes. Our website is powered by Shopify and uses secure encryption to protect your personal and payment information.
Can I use a discount code?
Yes. If you have a valid discount code, you can enter it at checkout. Unless otherwise stated, discount codes cannot be combined with other offers.
About Lunarie Beauty
What is Lunarie Beauty’s mission?
Lunarie Beauty is focused on offering simple, elegant beauty and wellness tools that help turn everyday routines into calming self-care rituals.
Where are you located?
Lunarie Beauty is an Australian-based beauty brand serving customers across Australia and New Zealand.
Do you have a physical store?
No. Lunarie Beauty currently operates online only.
How can I contact customer service?
You can contact us at info@lunariebeauty.com and we will respond as soon as possible during business hours.
Results & Expectations
How long until I see results?
Results vary depending on the product and how consistently it is used. Some customers notice immediate benefits such as a fresher look or reduced puffiness, while longer-term results depend on regular use.
Will facial massage tools give me wrinkles?
When used gently and correctly, facial massage tools are intended to support circulation and reduce puffiness, not cause wrinkles.
Can men use these products too?
Absolutely. Our products are suitable for anyone wanting to support their skincare, self-care, and wellness routine.
Still Have Questions?
If you can’t find the answer you’re looking for, please contact us at info@lunariebeauty.com and we’ll be happy to help.
